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If you experience a “Getting Mermaid diagram failed” error saying that “An error occurred while retrieving the Mermaid diagram from the URL […]“ as shown below in your export file, most likely the app does not have permission to get the content from your Confluence page or space.

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To fix this, please grant read access for the user “Mermaid for Confluence” for the affected page or the complete space.

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The following screencasts shows how to grant read access for the user “Mermaid for Confluence” for a page which has restricted permissions:

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What kind of textual representation is used to describe the charts and diagrams?

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