Last updated: April 4, 2023
At weweave, we commit ourselves to protecting your personal information in all conscience. This document describes what we do to protect your data and how we process it. By visiting our websites or by using our services or by submitting personal information to weweave through our websites and services, you are consenting to the collection, use, transfer and disclosure of information as described in this document.
When using the terms “us”, “we” or “weweave” in this document, it refers to our company: weweave UG (limited liability), Fichtenweg 8d, 65510 Idstein, Germany.
“Personal information” refers to information that identifies you personally, either alone or in combination with other information available.
Where we process personal information
We collect and process personal information in the following scopes and services:
License purchase
Email address
Firstname
Lastname
Company
Country
Contact form (accessible through our support center)
Email address
Requests via email
License purchase
For reasons of simplicity and convenience, our software and services are distributed through our broker FastSpring. When purchasing license for our Atlassian apps, Atlassian acts as broker. When purchasing a service or a product through one of our brokers, the broker acts on his own behalf. This means, there’s a contract between you and the broker and you will receive an invoice directly from the broker.
After you have completed a purchase through one of our brokers, the broker sends relevant order details to use via e-mail or to our servers using an automated technical interface. The following personal information is being transmitted and processed by us in this case:
Email address
Firstname
Lastname
Company
Purchased products
We do no profiling with your personal information at all.
Contact form and requests via email
By submitting a request to us using one of the provided contact forms or the support e-mail address, an email to our support team will be generated. The mail is stored in the mailbox of our support team. We will only use the submitted information to solve your request and to answer your questions. We will not transfer your personal data to any third parties without your explicit confirmation.
We use “G Suite”, an email service provided by Google, Inc. (“Google”). By sending us personal information via email to an @weweave.net address, it will be stored and processed on Google’s servers worldwide according to Google’s privacy policy: https://www.google.com/intl/en/cloud/security/gdpr/
We use “Jira Service Desk”, a service desk provided by Atlassian. Pty Ltd (“Atlassian”). By submitting a request to us using the contact form on our pages on Atlassian’s Marketplace or by sending us personal information via email to an @weweave.atlassian.net address, it will be stored and processed on Atlassian’s servers worldwide according to Atlassian’s privacy policy https://www.atlassian.com/legal/privacy-policy.
E-mails sent to support@weweave.net are automatically forwarded to an @weweave.atlassian.net address and therefore processed by both parties (Google and Atlassian) as described above.
General information
We will not forward any of your personal information to third parties without your express consent.
We would like to expressly point out that the transmission of data via the Internet (e.g., by e-mail) can offer security vulnerabilities. We do our best to protect your information from these vulnerabilities by consistently providing and using all of our services over HTTPS and encrypting your information whenever possible (i.e. when performing database backups). However, it is impossible to safeguard the data completely against access by third parties. We cannot assume any liability for damages arising as a result of such security vulnerabilities.
The use by third parties of all published contact details for the purpose of advertising is expressly excluded. We reserve the right to take legal steps in the case of the unsolicited sending of advertising information; e.g., by means of spam mail.
At any time, you can request a copy of your personal data stored at weweave which we will provide in a structured format (such as JSON or XML). Furthermore, you can request the deletion of this data via email at any time.
How to contact us
If you have any questions, comments, requests, or concerns regarding this privacy statement or our privacy practices, or have privacy-related questions not answered in this document, you may contact us by any of the following means:
Via email: Please send your email to mail@weweave.net or use our contact form.
Via letter mail: Please write to weweave UG (limited liability), Fichtenweg 8d, 65510 Idstein, Germany.