Atlassian Apps Support FAQ

Licensing

The licensing of our apps is fully managed by the Atlassian Marketplace, so all Marketplace standard licensing processes (such as trial licensing, purchasing and renewing) applies to our apps. As for almost every app in the Atlassian Marketplace, the pricing of the license depends on the total number of your (Jira or Confluence) users. For general questions regarding this standard processes, you can reach out to the Atlassian support.

Free license for 10 users

We offer all of our apps with full functionality for free to instances with up to (Jira or Confluence) 10 users.

Trial licenses

All of our apps are available with a free 30-day trial license, which can be easily obtained through the standard process in the Atlassian Marketplace. We do not impose any technical limitations on obtaining multiple trial licenses. If your initial trial license has expired or if you need additional time to evaluate our apps, you can simply request a new trial license through the Atlassian Marketplace.

Partner discounts

Our apps are part of the “Solution Partner resellers” program (see https://developer.atlassian.com/platform/marketplace/pricing-payment-and-billing/#how-do-atlassian-resellers-work- and here Marketplace Partner Agreement | Atlassian in section 4.9), so for Atlassian partners, discounts should be able applied automatically. If this does not work, please contact us.